Categoría: Generative AI

Zendesk vs Intercom: Choosing the best tool for your business Erika is Groove’s Customer Success Manager, committed to helping you find the right software solution for your business needs. She loves finding innovative ways for your support team to scale and grow, always putting the customer first. She also loves to run marathons and play…

Don’t Let the Grinch Bots Ruin Your Holidays They bridge the gap between technology and human touch, ensuring that even in the vast digital marketplace, shopping remains a personalized and delightful experience. Moreover, shopping bots can improve the efficiency of customer service operations by handling simple, routine tasks such as answering frequently asked questions. This…

Natural Language Understanding NLU Natural language understanding is how a computer program can intelligently understand, interpret, and respond to human speech. Natural language generation is the process by which a computer program creates content based on human speech input. Agents can also help customers with more complex issues by using NLU technology combined with natural…

Image Recognition with Machine Learning: how and why? The algorithm uses an appropriate classification approach to classify observed items into predetermined classes. Now, the items you added as tags in the previous step will be recognized by the algorithm on actual pictures. In this article, we’re running you through image classification, how it works, and…

9 Best Ecommerce Chatbot Examples from Successful Brands It works as a human agent that offers personalized support via a live chat. Configuring your live chat with Lyro is straightforward, as the tool walks you through the process after you sign up. You can set up customer or sales oriented messages, based on your goals.…

What is a Chatbot and How is NLP Used in It? This language flexibility expands the reach of chatbot applications, ensuring effective communication and assistance across different linguistic backgrounds. Named Entity Recognition (NER) involves identifying and classifying named entities in text, such as names, dates, locations, or organizations. Chatbots utilize NER to extract relevant information…