Categoría: Generative AI

Demystifying artificial intelligence in government Deloitte Insights In certain cases, depending on their design, some applications can explain to a decision maker why a certain pattern is relevant and important; a few can even decide what to do next in a situation, on their own (see figure 4). New insights could be revealed thanks to…

RPA vs cognitive automation: What are the key differences? CIOs will derive the most transformation value by maintaining appropriate governance control with a faster pace of automation. «As automation becomes even more intelligent and sophisticated, the pace and complexity of automation deployments will accelerate,» predicted Prince Kohli, CTO at Automation Anywhere, a leading RPA vendor.…

Front vs Zendesk: A comprehensive buyers guide Besides, Zendesk’s live chat widget looks a bit behind the time. Gorgias is a customer service software designed for ecommerce stores. They’re primarily a Shopify app, but recently they’ve integrated with WooCommerce and BigCommerce. They deeply integrate with Shopify that helps support agents to deliver excellent customer support…

The Pros and Cons of Customer Service Automation For example, it can send a satisfaction survey as soon as a customer case is resolved and add an appropriate tag such as “survey sent” to the ticket. This way, you can get fresh data with customer satisfaction metrics, such as NPS, CSAT, or CES. Also, automation…

4 Natural Language Processing Applications and Examples for Content Marketers Sentiment analysis determines the sentiment or emotion expressed in a text, such as positive, negative, or neutral. While our example sentence doesn’t express a clear sentiment, this technique is widely used for brand monitoring, product reviews, and social media analysis. Dependency parsing reveals the grammatical…

10 Essential Customer Service Metrics & KPIs Vital customer service metrics offer a genuine peek into the mechanics of how you engage with customers. They present clear, uncolored data, setting the stage for evaluating the efficacy of your customer interactions. Without these metrics, it becomes a guessing game about what’s working and what’s not. For…

Customer Service Automation: How to Save Time and Delight Customers The system should accurately collect and process the data to build customer profiles and segments. When implementing a multi-channel approach, see that your human agents are in sync with the system. Clients may have to repeat themselves when the issue reaches an agent after the…

Humans Absorb Bias from AI–And Keep It after They Stop Using the Algorithm Face recognition using Artificial Intelligence(AI) is a computer vision technology that is used to identify a person or object from an image or video. It uses a combination of techniques including deep learning,  computer vision algorithms, and Image processing. These technologies are…

NLP vs NLU vs. NLG: Understanding Chatbot AI If your objective is to help teach a device to correctly analyze and understand human language, it’s important to communicate clearly and efficiently. Conversational AI focuses on enabling interactions between machines and humans. In other words, Conversational AI applications imitate human intelligence and have dialogues with them.…

Recruitment Chatbots: A TA Leader’s Guide Sure, they can help pick out the best VoIP service engineer from a thousand applications, but that doesn’t make them perfect. If an applicant has any questions, they can contact your company on Facebook and ask away. They will get a quick and accurate response which gives them a…