Autor: Melvyn Rodriguez Delgado

Zendesk vs Intercom: Choosing the best tool for your business Erika is Groove’s Customer Success Manager, committed to helping you find the right software solution for your business needs. She loves finding innovative ways for your support team to scale and grow, always putting the customer first. She also loves to run marathons and play…

Don’t Let the Grinch Bots Ruin Your Holidays They bridge the gap between technology and human touch, ensuring that even in the vast digital marketplace, shopping remains a personalized and delightful experience. Moreover, shopping bots can improve the efficiency of customer service operations by handling simple, routine tasks such as answering frequently asked questions. This…

Natural Language Understanding NLU Natural language understanding is how a computer program can intelligently understand, interpret, and respond to human speech. Natural language generation is the process by which a computer program creates content based on human speech input. Agents can also help customers with more complex issues by using NLU technology combined with natural…

Image Recognition with Machine Learning: how and why? The algorithm uses an appropriate classification approach to classify observed items into predetermined classes. Now, the items you added as tags in the previous step will be recognized by the algorithm on actual pictures. In this article, we’re running you through image classification, how it works, and…